Return and Refund Policy for Gelson World (USA)
At Gelson World, we want you to be completely satisfied with your jewelry purchase. If you're not entirely happy with your order, we're here to help with our straightforward return and refund policy.
Returns Accepted within 30 Days
We accept returns within 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.
No Restocking Fee
Rest assured, we do not charge any restocking fees for returns. Your satisfaction is our priority, and we want to make the return process as hassle-free as possible.
Exclusions
Custom or Personalised orders can't be returned or exchanged.
How to Make a Return
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Contact our customer support team at support@gelsonworld.com.
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Pack the item securely in its original packaging, including all accessories and documentation.
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Ship the package to the address provided by our customer support team - Return shipping charges will be born by customer.
Refund Process
Once your return is received and inspected, we will send you an email notification to confirm the receipt of your returned item. If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 5 business days. Please note that it may take some time for your refund to reflect in your account, depending on your payment method and bank processing times.
Contact Us
If you have any questions about our return and refund policy or need assistance with a return, please don't hesitate to contact our customer support team at support@gelsonworld.com .
Thank you for choosing Gelson World for your jewelry needs. We appreciate your business and strive to provide you with the finest jewelry and exceptional customer service.
