Explore our most commonly asked questions and their answers. If you can't find the information you're looking for, don't hesitate to reach out to us via email or messenger, and we'll be delighted to address your queries.

Custom and Personalized Orders

Q: Can I request custom or personalized orders?

A: Absolutely! We love creating unique pieces for our customers. To discuss custom orders, please send us a direct message on Instagram or email us at support@gelsonworld.com . You can also submit your request through the form found [here](link to your custom order form).

Please note that custom orders are non-refundable, as they are specially crafted to your specifications. We only entertain refund requests in cases of defects upon arrival, in which we will gladly recreate the item for you.

Changing Order Address

Q: Can I change the delivery address after placing an order?

A: While you can request an address change, it's crucial to note that this can only be done prior to the order being shipped. Once the order is dispatched, address changes are no longer possible. Please ensure your address is accurate when placing your order. In the event that your package is lost due to an incorrect address, we cannot take responsibility for it.

Returns and Exchanges

Q: Do you accept returns?

A: Yes, we accept returns and exchanges within 30 days from the date of delivery. Please review our detailed return policy for more information.

Shipping Your Return

Q: How do I send my order back to you?

A: To return your item, please ship it to the following address:

Nitin Malaviya, B-805, RJD Business Hub, opp. Naginawadi Road, Kasa Nagar, New Pushpakunj Society, Katargam, Surat, Gujarat 395004, Gujarat, India.

Kindly note that Gelson World will not cover the cost of return postage for shipping items back to us. The buyer is responsible for the return shipping costs unless an incorrect or defective item was shipped.

Jewelry Care

Q: How should I care for my jewelry?

A: To ensure the longevity of your jewelry, we recommend the following:

• Remove your jewelry during activities such as working out, showering, or bathing.
• Avoid contact with lotions, hairspray, or chemicals like acetone.
• Clean the stones gently with a soft brush and warm, mild soapy water.
• Rinse the stones thoroughly with warm water to prevent soap residue.
• Pat your jewelry dry with a soft, clean cloth. Avoid using tissues to clean or dry your jewelry.

Engraving

Q: Do you offer engraving?

A: Yes, we provide complimentary engraving services. If you're interested in having your ring engraved, please contact us before your order is shipped. Once an order has been shipped, we cannot add engraving. We recommend making your engraving request either before purchase or soon after placing your order.

Express Shipping

Q: Does choosing express shipping expedite the order-making process?

A: Unfortunately, no. Opting for express or priority shipping relates solely to the shipping method used when we dispatch your package. It does not accelerate the crafting or resizing process of your order. If you need to expedite your order, please contact us to inquire about our rush order options.

Materials and Stones

Q: Do you exclusively make jewelry in 925 Silver, 10k, 14k, or 18k gold?

A: No, we now offer the option of casting our jewelry in platinum as well.

Q: Do you only use moissanite stones?

A: While most of our rings feature moissanite stones, we offer the flexibility to change the stones to various colored gems or upgrade them to different colors and shapes. We offer a wide range of gem options such as morganite, aquamarine, white sapphire, and more. To explore these alternatives, send us a direct message via messenger or email us with your inquiries.

Lab-Grown Diamonds

Q: Do you offer lab-grown diamonds?

A: Yes, we do provide lab-grown diamonds. You can browse our lab-grown diamond section throughout our website.

Q: How do lab-grown diamonds test, as diamonds or moissanite?

A: Lab-grown diamonds are created using two techniques, CVD and HPHT, both of which share the same chemical properties and physical appearance as natural diamonds. HPHT diamonds may occasionally test as moissanite in certain testing methods because testing technology has not been universally updated for effective detection. However, trusted laboratories such as IGI and GIA have the methods to accurately test and verify them. CVD diamonds typically test as diamonds on standard diamond testers and thermal testers.

Men's Rings and Bands

Q: Do you create men's rings and bands?

A: Yes, we do accommodate custom orders for men's rings and bands. Feel free to send us pictures and discuss your specific requirements.

Payment Plans

Q: Do you offer payment plans?

A: Yes, we provide payment plans that allow you to pay 25-50% at the time of order and settle the remaining balance when your jewelry is ready to be shipped.

Wholesale Options

Q: Do you offer wholesale services?

A: Yes, we do provide wholesale options. Whether you're starting a small business or seeking to purchase jewelry in bulk, please reach out to us directly via email or messenger for further details.

Shipping Policy

Where We Ship

Q: Where do you ship to?

A: We offer worldwide shipping, and free shipping is available for orders to the US, Canada, UK, and Australia. For international orders, please be aware that customs fees, duties, VAT, or taxes may apply and are separately calculated and collected at the time of delivery. These charges are the responsibility of the buyer, and we cannot predict the exact amount.

Q: How long will my order take?

A: Orders placed on gelsonworld.com typically have a processing time of 2 weeks. However, the time for customized orders may vary depending on the design of the jewelry. We will keep you updated on the expected timeline via email or messenger.

Returns and Exchanges

Q: Do you accept returns, exchanges, and cancellations?

A: Yes, we gladly accept returns, exchanges, and cancellations, but please take note of the following:

• Contact us within 21 days of delivery.
• Ship items back within 30 days of delivery.
• Request a cancellation within 48 hours of purchase.

Please note that custom or personalized items cannot be returned, as they are specially made for you. We do accept returns for custom items that arrive damaged or defective.