Return and Refund Policy for Gelson World (USA)

At Gelson World, we want you to be completely satisfied with your jewelry purchase. If you're not entirely happy with your order, we're here to help with our straightforward return and refund policy.

Returns Accepted within 30 Days

We accept returns within 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.

No Restocking Fee

Rest assured, we do not charge any restocking fees for returns. Your satisfaction is our priority, and we want to make the return process as hassle-free as possible.

Exclusions

Custom or Personalised orders can't be returned or exchanged.

How to Make a Return

1. Contact our customer support team at support@gelsonworld.com.

2. Pack the item securely in its original packaging, including all accessories and documentation.

3. Ship the package to the address provided by our customer support team - Return shipping charges will be born by customer.

Refund Process

Once your return is received and inspected, we will send you an email notification to confirm the receipt of your returned item. If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 5 business days. Please note that it may take some time for your refund to reflect in your account, depending on your payment method and bank processing times.

Contact Us

If you have any questions about our return and refund policy or need assistance with a return, please don't hesitate to contact our customer support team at support@gelsonworld.com .

Thank you for choosing Gelson World for your jewelry needs. We appreciate your business and strive to provide you with the finest jewelry and exceptional customer service.

Shipping Policy for Gelson World (USA)

Effective Date: 01 September, 2023

At Gelson World, we are pleased to offer free shipping on all our products within the United States. Our goal is to provide you with a convenient and enjoyable shopping experience. Please review our shipping policy for more information about our shipping process and estimated delivery times.

1. Shipping Locations

We ship orders all over the world. We do shipping with elite Courier Partners like USPS, DHL, FedEx. 

2. Free Shipping

We offer free standard shipping on all orders within the United States. There are no minimum order requirements to qualify for free shipping.

3. Shipping Methods

We primarily use reputable carriers for our shipments. Your order may be shipped via standard ground shipping, which typically takes 8-10 business days. Please note that delivery times may vary based on your location.

4. Order Processing Time

Orders are typically processed within 3-5 business days (generally) from the date of purchase. Once your order is processed, you will receive a shipping confirmation email with tracking information.

5. Tracking Your Order

To track your order, please use the tracking number provided in your shipping confirmation email. You can also log in to your account on our website to view your order's status and tracking information.

6. Address Accuracy

Please ensure that your shipping address is accurate and complete to avoid delays or misdelivery. We are not responsible for orders that are shipped to incorrectly provided addresses.

7. Delays and Exceptions

While we strive to meet our estimated delivery times, unforeseen circumstances such as weather, carrier delays, or holidays may affect the delivery schedule. We appreciate your understanding and patience in such situations.

8. Signature Confirmation

In some cases, we may require a signature upon delivery for security reasons. If you are unavailable at the time of delivery, the carrier will typically leave a notice with instructions for redelivery or pickup.

9. Contact Us

If you have any questions or concerns regarding your order's shipping status or delivery, please do not hesitate to contact our customer support team at: support@gelsonworld.com