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🛍️ Enjoy FREE SHIPPING on All Orders Within the USA 🛍️
Return and Refund Policy for Gelson World (USA)
At Gelson World, we want you to be completely satisfied with your jewelry purchase. If you're not entirely happy with your order, we're here to help with our straightforward return and refund policy.
Returns Accepted within 30 Days
We accept returns within 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.
No Restocking Fee
Rest assured, we do not charge any restocking fees for returns. Your satisfaction is our priority, and we want to make the return process as hassle-free as possible.
Exclusions
Custom or Personalised orders can't be returned or exchanged.
How to Make a Return
Contact our customer support team at support@gelsonworld.com.
Pack the item securely in its original packaging, including all accessories and documentation.
Ship the package to the address provided by our customer support team - Return shipping charges will be born by customer.
Refund Process
Once your return is received and inspected, we will send you an email notification to confirm the receipt of your returned item. If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 5 business days. Please note that it may take some time for your refund to reflect in your account, depending on your payment method and bank processing times.
Contact Us
If you have any questions about our return and refund policy or need assistance with a return, please don't hesitate to contact our customer support team at support@gelsonworld.com .
Thank you for choosing Gelson World for your jewelry needs. We appreciate your business and strive to provide you with the finest jewelry and exceptional customer service.
Shipping Policy for Gelson World (USA)
Effective Date: 01 September, 2023
At Gelson World, we are pleased to offer free shipping on all our products within the United States. Our goal is to provide you with a convenient and enjoyable shopping experience. Please review our shipping policy for more information about our shipping process and estimated delivery times.
1. Shipping Locations
We ship orders all over the world. We do shipping with elite Courier Partners like USPS, DHL, FedEx.
2. Free Shipping
We offer free standard shipping on all orders within the United States. There are no minimum order requirements to qualify for free shipping.
3. Shipping Methods
We primarily use reputable carriers for our shipments. Your order may be shipped via standard ground shipping, which typically takes 8-10 business days. Please note that delivery times may vary based on your location.
4. Order Processing Time
Orders are typically processed within 3-5 business days (generally) from the date of purchase. Once your order is processed, you will receive a shipping confirmation email with tracking information.
5. Tracking Your Order
To track your order, please use the tracking number provided in your shipping confirmation email. You can also log in to your account on our website to view your order's status and tracking information.
6. Address Accuracy
Please ensure that your shipping address is accurate and complete to avoid delays or misdelivery. We are not responsible for orders that are shipped to incorrectly provided addresses.
7. Delays and Exceptions
While we strive to meet our estimated delivery times, unforeseen circumstances such as weather, carrier delays, or holidays may affect the delivery schedule. We appreciate your understanding and patience in such situations.
8. Signature Confirmation
In some cases, we may require a signature upon delivery for security reasons. If you are unavailable at the time of delivery, the carrier will typically leave a notice with instructions for redelivery or pickup.
9. Contact Us
If you have any questions or concerns regarding your order's shipping status or delivery, please do not hesitate to contact our customer support team at: support@gelsonworld.com
Privacy Policy for Gelson World (USA)
Effective Date: 01 September, 2023
At Gelson World, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services.
Information We Collect
We collect personal information that you provide voluntarily when you make a purchase, create an account, subscribe to our newsletter, or engage with us in any way. This information may include:
How We Use Your Information
We use your personal information for the following purposes:
Order Processing: To fulfill and deliver your orders, process payments, and provide customer support.
Communication: To send transactional emails related to your orders and, with your consent, to send promotional and marketing communications.
Account Management: To manage your account, including password reset requests and account-related notifications.
Improvement of Services: To analyze website usage and trends, allowing us to enhance our website, products, and services.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our policies.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small files that store information on your device to help us improve site functionality and provide personalized content.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our website.
Third-Party Services
We may use third-party service providers (e.g., payment processors) to facilitate transactions and improve our services. These providers have access to your personal information only as necessary to perform their functions and are obligated to maintain confidentiality.
Data Security
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission over the internet or electronic storage is 100% secure.
Your Choices
You can manage your personal information by logging into your account or by contacting our customer support team. You may also unsubscribe from marketing communications at any time by using the "unsubscribe" link provided in our emails.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or store personal information from individuals under 13 years of age.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We encourage you to review this policy regularly. The updated policy will be effective upon posting on our website.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: support@gelsonworld.ocm
Product Info
Make a bold and captivating statement with our Black Simulated Diamond Cushion Cut Engagement Ring. This 9 mm wide ring in 925 sterling silver features a stunning cushion-cut black simulated diamond. It's a symbol of strength and individuality, perfect for those who want to express their unique style. The cushion cut adds a touch of modern sophistication to this ring, making it a perfect choice for brides who appreciate contemporary design. Whether you're wearing it as an engagement ring or as a striking accessory, this piece is sure to turn heads and leave a lasting impression
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Product Info
Make a bold and captivating statement with our Black Simulated Diamond Cushion Cut Engagement Ring. This 9 mm wide ring in 925 sterling silver features a stunning cushion-cut black simulated diamond. It's a symbol of strength and individuality, perfect for those who want to express their unique style. The cushion cut adds a touch of modern sophistication to this ring, making it a perfect choice for brides who appreciate contemporary design. Whether you're wearing it as an engagement ring or as a striking accessory, this piece is sure to turn heads and leave a lasting impression
Product Info
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